At ROUH ESSENCE PERFUMES, we are dedicated to ensuring that your luxury fragrance reaches you swiftly, securely, and in pristine condition. Below are the comprehensive details regarding our global shipping and delivery services.

1. Shipping Destinations

We proudly ship our exceptional fragrances worldwide, encompassing the GCC, Europe, Asia, and the USA. If your country is not listed during the checkout process, please contact our support team for personalized assistance.

2. Order Processing Time

• Every order is meticulously prepared and processed within 1-2 business days following payment confirmation.
• Orders placed on weekends or public holidays will be carefully attended to on the next available business day.

3. Estimated Delivery Timelines

• Sultanate of Oman: 1-2 business days.
• GCC Countries: 3-12 working days (UAE, Saudi Arabia, Kuwait, Bahrain, Qatar).
• International Orders: 5-12 working days (subject to destination and local customs clearance).

4. Shipping Costs

• Shipping fees are transparently calculated at checkout based on the exact destination and weight of your luxurious package.
• Complimentary (free) shipping may be available for select orders during exclusive promotional periods or for purchases exceeding a specific value.

5. Order Tracking

The moment your signature scent is dispatched, you will receive an email containing a tracking number and a live link to monitor your shipment's journey right to your doorstep.

6. Customs, Duties & Taxes

• International shipments may be subject to customs duties, import taxes, or fees, which are strictly determined by the destination country’s local regulations.
• ROUH ESSENCE PERFUMES is not responsible for these external charges. All customs fees and taxes are the sole responsibility of the customer.

7. Unforeseen Delays

While we strive for absolute punctuality, we cannot be held responsible for delays caused by external factors such as customs holds, severe weather conditions, or unforeseen courier disruptions.

8. Incorrect Address

If a magnificent package is returned to us due to an incorrect address or multiple failed delivery attempts, additional shipping fees will apply to facilitate a redelivery.