At ROUH ESSENCE PERFUMES, we take immense pride in crafting and delivering high-quality fragrances. We ensure that every bottle is securely packaged; however, if you receive a damaged item, we are fully committed to offering a seamless refund or exchange.

1. Eligibility for Returns & Refunds

Replacement Policy:
Perfumes will only be replaced if they arrive damaged or defective. In such instances, we will gladly send you a new perfume under the following conditions:

• The perfume must remain entirely unused.
• It must be returned in its original packaging.
• The damage must be reported within 3 days of receiving your order.

Please note: Replacements or refunds are not available for "change-of-mind" purchases or for products that have been opened or used.

2. How to Report a Damaged Item

If your order arrives damaged, please follow these steps:

• Contact Us: Reach out to us via email at [Insert Email, e.g., support@rouhessence.com] or WhatsApp at [Insert WhatsApp Number] within 3 days of delivery.
• Provide Proof: Include your order number and share clear, well-lit photos of the damaged item and its outer packaging.
• Approval Process: Our quality assurance team will promptly review your request and notify you once the refund or exchange is approved.

3. Refund Process

• Once your claim is approved, refunds will be processed directly to your original payment method within 3 days.
• Alternatively, if you prefer, we can immediately arrange an exchange and ship the exact same product to you.

4. Non-Returnable Items

For hygiene and quality control purposes, the following items cannot be returned or refunded:

• Opened or used perfumes.
• Gift cards.
• Promotional or complimentary items.